Privacy Policy

Sivp7 Privacy Policy — Malaysian User Personal Data Protection

Sivp7 takes the responsibility of protecting your personal data seriously. This Privacy Policy explains in detail how we collect, use, store, and safeguard your information at all times.

Updated: 1 January 2026

Our Privacy Commitment

  • 256-bit SSL encryption for all data
  • Data is not sold to third parties
  • Full compliance with the Malaysia Personal Data Protection Act (PDPA)
  • You have the right to access & correct your data

1 Privacy Policy Introduction & Scope

Sivp7 ("we", "our platform") respects the privacy of every user and is committed to protecting the personal information you share with us. This Privacy Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards.

This policy applies to all users who register, browse, or use any sivp7 services, including the official website, mobile app, online casino, Live Casino, sports betting, and all related products under the sivp7 brand.

By registering an account or continuing to use the sivp7 platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you may stop using our services and request account closure through our support team.

Important Note: This Privacy Policy should be read together with Terms & Conditions sivp7. Both documents together form the complete agreement between you and sivp7 regarding the use of the platform.

2 Personal Data We Collect

Sivp7 only collects data that is necessary to provide our users with a safe, compliant, and high-quality service. The data collected is divided into two main categories:

Data You Provide Directly

  • Full name as stated on your official identification document
  • Date of birth for age verification purposes (18 years and above)
  • Malaysian identification number (MyKad) or passport for KYC verification
  • Active email address for account communications
  • A valid Malaysian mobile number
  • Current residential address including postcode and state
  • Bank account or digital wallet details for deposit and withdrawal transactions
  • KYC supporting documents such as utility bills, bank statements, or other requested documents

Automatically Collected Data

  • IP address and geographic location data based on your internet connection
  • Device type, operating system, and web browser version used
  • Activity logs include login timestamps, games played, and bets placed
  • Session data and browser cookies for an improved user experience
  • Complete transaction records including deposits, withdrawals, and betting history
Data Type Purpose of Collection Retention Period
Identity Information KYC & Account Verification 5 years after account closure
Financial Information Transaction Processing & AML 7 years (legal compliance)
Technical Data Security & fraud detection 2 years
Game Records Dispute Resolution 3 years
Support Communications Customer Service History 3 years

3 How We Use Your Personal Data

Personal data collected by sivp7 is used exclusively for lawful purposes directly related to the provision of our platform services. We do not use your data for purposes beyond the scope stated in this policy without obtaining your prior consent.

  • Creating and managing secure, verified user accounts
  • Conducting KYC identity verification in compliance with legal and regulatory requirements
  • Processing deposits, withdrawals, and all financial transactions on the sivp7 platform
  • Detecting and preventing fraud, money laundering, and unauthorized access
  • Providing accurate and effective customer support
  • Sending important notifications related to your account, transactions, and security
  • Fulfilling legal obligations, regulations, and directives from relevant authorities
  • Analyzing platform usage patterns to improve our services
  • Sending promotional information and exclusive offers (only if you have opted in to receive them)

You Are in Control

You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting the sivp7 support team. Opting out will not affect important account-related notifications.

4 Sharing Information with Third Parties

Sivp7 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, under the limited circumstances described below, sivp7 may need to share certain information with specific parties:

  • Payment Service Providers — transaction information that must be shared with banks, FPX, DuitNow, Touch 'n Go, and other digital wallet providers to process your deposits and withdrawals
  • Game Providers — the minimum information required to access games from third-party providers integrated within the sivp7 platform
  • Law Enforcement Authorities — sivp7 will fully comply with any lawful request from the police, courts, or relevant authorities acting under valid legal authority
  • Identity Verification Services — authorised third parties responsible for verifying identity documents during the KYC process, subject to strict confidentiality agreements
  • Fraud Detection — dedicated systems and services that assist sivp7 in identifying and blocking fraudulent activity and money laundering

All third parties that sivp7 works with are bound by strict data protection agreements. They are only permitted to use your data for the specific purposes defined in those agreements.

5 Data Security & Protection Measures

Your personal data security is a top priority at sivp7. We continuously invest in the latest security technologies and procedures to ensure your information is always protected from unauthorized access, loss, damage, or accidental disclosure.

  • 256-bit SSL/TLS encryption for all data transmitted between your device and sivp7 servers
  • AES-256 encryption for all sensitive data stored in the sivp7 database
  • Two-factor authentication (2FA) for account login as an added layer of security
  • Round-the-clock (24/7) security monitoring by the sivp7 IT security team
  • Regular security audits conducted by independent, certified cybersecurity firms
  • Strict internal access controls — only authorised personnel may access user data, and only to the extent required for their role
  • Sivp7 servers are protected by multi-layered firewalls and intrusion detection systems

Shared Responsibility

While sivp7 implements robust security measures, the safety of your account also depends on your own actions. Always use a strong and unique password, enable two-factor authentication, and never share your login credentials with anyone.

6 Cookies & Tracking Technologies

Sivp7 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how users interact with our platform. There are several types of cookies we use:

  • Essential Cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Performance Cookies — collects anonymised information about how users interact with the platform to help us improve our services.
  • Functional Cookies — stores your preferences such as language, display settings, and login information for a more convenient experience.
  • Analytics Cookies — helps us understand aggregate usage patterns for product improvement purposes.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect core functionality of the sivp7 platform and your gaming experience.

7 User Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have clear rights regarding your personal data held by sivp7. We fully respect and facilitate the exercise of these rights:

Right to Data Access

You have the right to request a copy of all personal data sivp7 holds about you. Requests will be processed within 21 business days.

Right to Rectification

You can request corrections to inaccurate or outdated personal data via your account settings or the sivp7 support team.

Right to Object to Processing

You can object to the use of your data for specific purposes such as direct marketing at any time.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.

Right to Data Deletion

You can request deletion of your personal data, subject to sivp7's legal obligations to retain certain records.

Right to File an Official Complaint

You have the right to file a complaint with the Department of Personal Data Protection Malaysia if your privacy rights are not respected.

To submit any request regarding your personal data rights, please contact the sivp7 support team via Live Chat, available 24 hours a day, 7 days a week. We are committed to responding to every request within the timeframe required by law.

8 Data Retention & Deletion

Sivp7 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law in Malaysia. When data is no longer needed, sivp7 will securely delete or anonymise it.

  • Identity and KYC data is retained for a minimum of 5 years from the account closure date in accordance with PDPA requirements and anti-money laundering laws
  • Financial transaction records are retained for 7 years in accordance with the Companies Act and financial audit requirements
  • Activity logs and technical data are retained for 2 years for security and fraud detection purposes
  • Customer support communication history is retained for 3 years for reference and dispute resolution purposes
  • Marketing data and communication preferences are retained until you withdraw your consent

Once the retention period expires, data will be permanently deleted or converted into an anonymised form that cannot be linked to any individual. The deletion process follows approved secure procedures to ensure data cannot be recovered.

9 Third-Party Links & Services

The sivp7 platform is integrated with various third-party services including game providers, payment providers, and customer support services. While we carefully select our partners and require them to uphold high data protection standards, sivp7 is not responsible for the privacy policies of those third parties.

  • Third-party game providers integrated within sivp7 may have their own privacy policies
  • Payment providers such as banks and digital wallet companies are subject to their own privacy policies and compliance obligations
  • Any information you provide directly to third parties through their platforms is subject to their own privacy policies

sivp7 recommends that you read and understand the privacy policy of any third party you interact with directly. If you have concerns about how any sivp7 partner handles your data, please contact us for more information.

10 Privacy Policy Amendments

Sivp7 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or data protection improvements. All material amendments will be communicated to you via:

  • In-account notifications on sivp7 that appear upon login
  • Email to your registered email address
  • Notices prominently displayed on the sivp7 website

The "Updated" date at the top of this page always reflects the date of the latest revision. Your continued use of the sivp7 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or feedback regarding this Privacy Policy, you may contact the sivp7 Data Protection Officer via Live Chat or through the email address listed at the bottom of this website.

Multi-Layered Protection

Six Layers of Data Protection at sivp7

Sivp7 does not rely on a single security measure. We build layered protection to keep your data safe at every level.

End-to-End Encryption

All communications between your device and sivp7 servers are protected by 256-bit SSL/TLS encryption — the same standard used by leading banking institutions worldwide.

Tiered KYC Verification

Our strict identity verification process ensures only legitimate, verified users can access accounts, protecting all sivp7 members from identity misuse.

Two-Factor Authentication

An added layer of security through two-factor authentication (2FA) ensures only you can access your sivp7 account, even if your password is compromised.

No Data Sale Policy

Sivp7 firmly upholds the principle that users' personal data is not a commodity — we never sell, rent, or transfer your data to advertisers or data brokers.

Malaysia PDPA Compliance

Sivp7 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring that users' rights are respected and protected in accordance with local law.

Regular Security Audits

Sivp7's security systems and procedures are regularly audited by accredited independent cybersecurity firms to identify and address any potential vulnerabilities.

Frequently Asked Questions

Privacy FAQ at sivp7

Answers to the most frequently asked questions by sivp7 users regarding their personal data protection.

Absolutely not. sivp7 maintains a clear policy — we do not sell, rent, or transfer your personal data to any third party for commercial purposes. Your data is only shared with specific parties (such as payment providers and law enforcement agencies) when strictly necessary and within the scope permitted by Malaysian law.

You can submit a data access request via sivp7's 24/7 Live Chat or by contacting our support team directly. Requests will be verified to ensure security, and a copy of your data will be delivered within 21 business days as required under Malaysia's PDPA.

When your account is closed, sivp7 will retain certain data (primarily identity and financial transaction data) for the period required by Malaysian law — typically between 5 and 7 years. Once the mandatory retention period ends, all your data will be permanently deleted or converted into an anonymised format that cannot be linked back to you.

Yes, you can opt out of marketing communications at any time. Update your notification preferences in your sivp7 account settings, or contact our support team for assistance. Please note that unsubscribing from marketing communications will not stop important account-related notifications such as transaction confirmations and security alerts.

sivp7 does not store your full credit or debit card details directly on our servers. All card transactions are processed through an integrated payment gateway that complies with PCI-DSS standards. For payment methods such as DuitNow, FPX, and Touch 'n Go, sivp7 only retains the transaction reference information required for record-keeping and dispute resolution.

Contact the sivp7 support team immediately via 24/7 Live Chat. Our security team will help you freeze your account, investigate suspicious activity, and carry out the necessary recovery steps. You are also advised to change your password immediately and ensure two-factor authentication (2FA) is enabled on your account.

Have more questions about your privacy or account security?

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